Frequently Asked Questions
Everything you need to know about your derschutze order
How long does shipping take?
Orders are typically processed within 2-4 business days. Domestic shipping takes 3-5 days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in original, unworn condition with all tags attached to be eligible for a refund.
Are your drops limited edition?
Yes, most derschutze releases are limited edition. Once a specific embroidered design or collection sells out, it is rarely restocked to maintain exclusivity.
How should I care for my embroidered garments?
To preserve the detail of the embroidery, we recommend washing items inside out on a cold, gentle cycle and hanging them to dry. Avoid high heat tumble drying.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do I have to pay customs and import duties?
For international orders outside the EU, customs duties and taxes may apply. These fees are determined by your local customs office and are the responsibility of the customer.